It’s How We Use Technology That Matters

Using Technology on Htet Tayza Blog

I recently read that a woman has decided to sue her former employer after they fired her for deleting an app from her phone. This reminded me of one thing that I want to share with you here on the Htet Tayza blog today. Technology is what we make of it.

Rise of the machines 

There’s one thing that continually frustrates me about how pop culture views modern technology. We seem to think that the machines have the ability to take over. Think of the Matrix Trilogy and you’ll understand what I mean.

But what many people fail to understand is that technology is nothing more than a tool that we can use to make our lives better. Think of the internet as the perfect example. It can be used to find information, connect to people who live thousands of miles away and even live out an alternate reality. Yet it can also be used to stalk and harass people. It’s how we use technology that matters.

The workplace management app

Nothing has brought this home to me more clearly than a story I recently came across on the Guardian website. Before I explain why, I need to tell you about a new app called Xora.

It’s a workplace management app. It allows bosses to track the movements of their employees when they’re away from the office. Xora advertises its ability to “see the location of every mobile worker on a Google Map” to show “where they have been, the route they have driven and where they are now.”

Woman sues boss for tracking her every move

In good hands, this is an innovative piece of tech. Say you run a repair service, for example. When you receive a phone call from a new client, you could use Xora to see which employee is closest to their location and send them out to complete the task, which would make your entire operation more efficient.

However the story I’m about to tell you shows that it can be seriously mis-used in the wrong hands. An American sales executive called Myrna Arias has decided to sue her employer for firing her after she deleted Xora from her phone. The company she worked for, Intermex, required her to download Xora for work purposes, however she alleges in her lawsuit that “she was required to keep her phone’s power on ‘24/7’” even when she wasn’t working. She also said that her boss admitted it to using Xora to track her activities whilst she was off the clock.

Tech can make the world a better place

This has shown me that it’s intention that matters when it comes to technology. I think with new tech being developed every day, we need to keep this in mind if we want to ensure that new technological marvels make the world a better place.

How to Handle Conflict in the Workplace

As discord is the enemy of profitability, this week on the Htet Tayza blog I want to share how to handle conflict in the workplace.

A Business Leader is only as Good as the People They Hire

A recent survey of 500 small businesses in the UK found that the preferred business mentor for most SME’s is Richard Branson. So why is he seen as such an ideal role model? Because as he explains in a blog post, a business leader is only as good as the people they hire.

Companies sink or swim based on the quality, and ability to work, of their employees. This is why any budding entrepreneur needs to be especially wary of office conflict. It sows discord, which makes for a toxic work environment that will soon have your most talented members of staff fleeing your enterprise in droves.

Use These Steps to Diffuse Office Conflict

That is why if you are looking to develop a successful business venture, you need to know how to diffuse office conflict; which you can do by implementing the following steps…

  • Act Immediately: The longer you take to intervene in an office argument, the more likely it is to escalate. That is why you need to act the minute your attention is alerted to an office conflict.

 

  • Isolate The Offenders: You need to immediately isolate the offenders for two reasons. Firstly, it removes distraction and allows the rest of your staff to get back to work. Secondly, it makes it easier for you to speak to the offending parties.

 

  • Get Both Sides of the Story: Once you’ve isolated the offenders, listen to what both have to say. Only then can you get an accurate idea of what has happened, and come up with a resolution.

 

  • Act as Negotiator: After you’ve heard both sides of the story, get the employees in question to talk things out, whilst acting as negotiator. If you don’t take this step, tensions will not be resolved and are likely to erupt again, causing more workplace conflict.

 

  • Outline a Solution: When both employees have talked things out, step up as a leader and outline a solution for how they are going to go about solving the problem at hand. That way, it won’t become an issue again.

 

  • Get Authoritative: Before letting the employees leave, remind them that this is a place of work, and such behaviour will not be tolerated again. That way, they will think twice about the consequences before spurring on any more conflict in the workplace.

Resolve Conflicts Before They Damage Your Company’s Bottom Line

If you follow his guide, you should find that you are able to effectively resolve any conflicts that arise in the office before they escalate to the point where they damage your company’s bottom line.

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